Frequently Asked Questions

We recommend booking 6–8 weeks in advance, especially for weddings and peak season. If your event is coming up soon, contact us directly and we'll do our best to accommodate you.

We accept payment via Stripe (credit / debit card online) or bank transfer.

The remaining balance is due 7 days before your event. Failure to pay by this date may result in cancellation of your booking with no refund of the deposit.

Cancellations made more than 14 days before the event date are eligible for a full deposit refund. Cancellations within 14 days of the event are non-refundable.

Yes — rescheduling is subject to availability and requires at least 14 days' notice. If the new date cannot be accommodated, the deposit will be forfeited. Rescheduling within 14 days of the event incurs a $200 rescheduling fee.

We carry backup equipment and will do our best to resolve any issues on-site immediately. Your event experience is our priority.

Deposits are refunded within 3 business days of the equipment being returned in good condition.

Free delivery and setup is included within Metro Melbourne. Areas outside Metro Melbourne are quoted separately. Customers who prefer to self-collect receive a $200 discount.

We typically arrive 1 hour before your event starts. Setup usually takes 45–60 minutes. If an earlier setup time is required, an additional waiting fee may apply.

We can usually accommodate this, but it may incur an additional fee. Venue staff may also need to assist with carrying equipment to prevent injury. Please let us know in advance.

Yes — provided the outdoor area is covered, sheltered from wind and rain, and has reliable power access. We recommend having an indoor backup option ready.

Some Melbourne CBD venues do not have free parking. If parking cannot be arranged by the venue, clients may be asked to assist with or cover parking costs.

No — champagne or beverages are not included. We do not hold an alcohol sales licence, so drinks must be supplied by you or your venue.

For a 5-tier tower (55 coupes): 8–10 bottles for a full pour, or approximately 5 bottles for a half pour.

Once equipment is unloaded, tower assembly typically takes 30–45 minutes.

We will do our best to accommodate your venue. However, in the event of strong wind, rain, unstable ground, high humidity, or extreme temperatures, we reserve the right to cancel the setup to ensure guest safety.

Minor breakage of up to 4 coupes is generally not charged. Breakage beyond that threshold will be deducted from the security deposit or charged to the card on file.

Yes. It is the client's responsibility to confirm with the venue that a champagne tower service is permitted before your event day.

There is no strict limit, but for the best photo results we recommend no more than 6 people per shot.

The standard setup requires approximately 3m (wide) × 4m (deep) and one standard power outlet. If space is limited, get in touch and we'll work with you.

Yes — basic props are included with every photo booth hire.

Yes — customisation is available, including event name, date, and brand logo for corporate events. An additional fee applies. Please note this in your booking comments.

Yes — all photos are sent digitally to the event organiser after the event. We do not retain any digital copies.

An attendant is generally not required. If your venue mandates a dedicated operator, one can be arranged at an additional cost — please specify this requirement in the comments when booking.

It may. You must confirm with your venue in advance that fog machine use is permitted and whether any alarm systems need to be temporarily disabled.

Yes. Our low-lying fog machine uses non-toxic, water-based fluid. No dry ice is required.

Duration depends on fluid level and machine settings. The included fluid is sufficient for standard event use throughout your hire period.

No. All prices are inclusive of GST and Metro Melbourne delivery. Any additional charges (e.g. areas outside Metro, extra setup time) are clearly communicated upfront.

Yes — bundle discounts (5% off for 2 services, 10% off for all 3) are automatically stacked with the 5% online payment discount at checkout.